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Frequently Asked Questions

Online Transactions
General
Online Fundraising

RACE FAQs
Merchandise for Sale
Handicap Parking
Team Codes
Pledging
General Team Questions
Website Questions
Pledge by Check


Online Transactions

Is my information secure?
Convio has made every effort to protect your information. They use industry-standard SSL encryption techniques to make sure your credit card information, passwords and personal information travel securely over the Internet. They have also installed an encryption engine on our database server so your data is securely stored.

How is my credit card information handled?
Credit card information is not stored in our database. During the donation process, we send your credit card information to an online processing terminal using a secure connection. The information passed back is an approval or denial for the credit card donation.

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General

I forgot my Username and Password.
Remember that your username and password are case sensitive. Click here to find your password. You will receive an e-mail with your username and password. If you still have problems, please contact us at cure@komennorthjersey.org for help.

How do I change my Username and/or Password?
First, login to the site using your username and password. Once logged in you will see a link at the top of the page called "Update My Profile." Once in your profile, you will be able to change your contact information, e-mail address, username and password. All changes will be made to your account immediately. There is no need to sign in again.

How do I unsubscribe from e-mail?
Towards the bottom of each e-mail message there is a link stating, "Click Here to Unsubscribe from this E-mail Message." Click this link and follow the instructions given to unsubscribe.

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Online Fundraising

What is a Personal Page?
A personal page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you. You have the option of personalizing this page by going to your participant center. You will be able to customize images, text and the style/color layout of the page.

By default I have a personal page, do I have to change it?
Once you sign up for an event online, by default, you will have a personal page created for you. A compelling personal page attracts and engages supporters. While you can spread the word using customized e-mail solicitations, your personal campaign page can be your own creative expression of your commitment to the cause. Customize your page by selecting the layout and style that work best for you. Utilize the elements of text, photo and status indicators to their fullest advantage.

How do I change my personal fundraising goal?
First, you will need to login to your participant center. On the bottom right side of the participant center home page is the location to modify your personal fundraising goal. Enter your new goal and submit the changes.

How do I change my team name, team division or team goal?
Only the team captain has the ability to change the team name or team division. The team captain will need to login to his/her participant center and click the "My Team Progress" button on the top right. On the Team Progress Page, team captains will have the ability to update the team name, division and goal.

How can I see who has donated to me?
Login to the site using your Username and Password. Go to your Participant Center and click the "my progress" tab; this will allow you to view your donor list and any amounts having been donated.

How can I see who is on my team?
Login to the site using your Username and Password. Go to your Participant Center and click the "team progress" tab; this will allow you to view your team roster and the amounts raised by each team member.

What is a team message?
Simply go to your Participant Center and click the "Update Message to Team" button. This will allow you to make all necessary changes to your team message.

What is the difference between making my personal page private or public?
By default, a personal page is Public, meaning your name will appear in the participant search list, and anyone accessing the site will be able to support you. Setting your personal page to Private means your name will not appear in the participant search list, and only people you personally invite will be able to support you.

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Team Code Questions

I haven’t received my Team Code yet, what do I do? 
Please give us 3 business days to process your request for a Team Code.  If more than 3 days have passed, please contact us at teams@komennorthjersey.org.

Why do I have to sign up for a Team Code?
We recognize all of our teams by a three-lettered code because it is easier to track them. 

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Pledge Questions

My team members are interested in raising pledge money, what should I tell them?
Please look on our Race website under Pledge and Awards Program for more information. We highly encourage teams to participate in the Pledge Program!

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General Team Questions

How Much Does it Cost?
Each individual is required to pay a $25.00 registration fee regardless of whether they are walking/running with a team or as an individual

Where and When is Team Packet Pick-Up?
Team Packet pick-up is April 23rd from 5:30-9:30 at the Bernards Inn . http://www.bernardsinn.com/

Where is the drop off if My Team Has Hired A Private Bus Company?
All teams who will be providing their own shuttle bus to and from the Race should drop-off and pick-up their participants on the north side of Heller Parkway opposite the park (closer to the Branch Brook Park Station).  Upon arrival at the location, clearly marked signs and parking attendants will assist in directing the bus to their exact drop-off and pick-up location. Please be patient as there may be waiting time during this period as there will be several buses arriving throughout the morning. Please note that all buses must only utilize this area to drop-off and pick-up participants, this should not be used as a parking or standing location.  Please call the Susan G. Komen North Jersey Affiliate Office at 908-277-9404 x30 to let them know if you team will be utilizing their own shuttle bus.

My company would like to pay for the whole team, can we do this?
Yes, please contact the Komen North Jersey Affiliate office at 908-277-2904x25 and let them know you would like to pay for your team. After prepaying for the amount of team members you think you will have, you will receive a discount code for that same number of registrations. Your team members will use this discount code when they are registering online and will not be charged the normal fee.

Can I get Race posters or registration forms for my office/organization?
Yes, please contact the Komen North Jersey Affiliate office directly at 908-277-2904x25 and arrange to pick up posters and registration forms.

Do you provide team signs for Race Day?
We will not be providing team signs at this time. However, you are welcome to create your own, unique team sign.

Where should my team meet?
There is a “Team Meet and Greet” (look for the alphabetical signs) in the Exposition area. See Exposition Area Map to help identify a meeting location.

If one of my team members signs up online, can they come to regular packet pick-up and get their packet?
No, for all Race TEAM participants who register online, their packet will be distributed through their team captain.

I have a question about where or when the Race starts or how much I have to pay, what do I do? 
Please check the Race website for this information at
www.komennorthjersey.org/race

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Website Questions

I am trying to register and the computer keeps thanking me for registering. What should I do?
If you are registering on a computer that someone else has already registered on, you will need to log off the system. On the side bar, on the left side of the page you will find a Logout Button. To log off the system, click on the Logout button and then register again.

What is the Personal Participant Center/Race Center/My Race Center?
The personal participant center (Race Center and My Race Center) is a page that is available (with login and password) to registered participants only. It features news from the Race and from there you can check your progress, send e-mails to friends and create a "personal page" (see below).

What is the Personal Page?
We have made fundraising very EASY. The Personal Page is an online promotional tool for your use when asking your friends and family to join your team or sponsor you by making a donation. Once you sign up for an event online, by default, you will have a personal page created for you, which you can design and customize from a basic template.  You will be able to customize images, text and the style/color layout of the page. If you send e-mails from the Web site to friends, they will receive a link to your personal page and will NOT need to know your user name and password to get onto your personal page. The participant has the option to add photos and make it quite unique.

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Pledge by Check

I would like to sponsor a team or individual, but I don't want to use a credit card.
You may send donations by check with a
donation form to Komen North Jersey Race for the CureŽ, PO Box 822676, Philadelphia, PA 19182-2676. When sponsoring an individual or team, YOU MUST HAVE THE TEAM OR INDIVIDUAL NAME IN THE MEMO AREA FOR THEM TO RECEIVE CREDIT.

I would like to make a general donation to the Komen North Jersey Race for the CureŽ, but I don't want to use a credit card.
You may send donations by check with a
donation form to Komen North Jersey Race for the CureŽ, PO Box 822676, Philadelphia, PA 19182-2676.

Will there be Merchandise Available at the Race?
Yes, there will be several Susan G. Komen for the Cure merchandise as well as many brand new merchandise categories for you to purchase your keepsake from the race. 

Is there Handicap Parking?
Yes.  All those needing wheelchair accessible bussing should park at the Yogi Berra Lot at Montclair State University off of the Valley Road entrance. All drivers choosing to use this option should arrive between 6:00am and 8:00am. You will be taken by shuttle from the parking location to Essex County Branch Brook Park.  On the transportation page of the Susan G. Komen North Jersey Affiliate website, www.komennorthjersey.org, please print out an ORANGE PARKING PASS to reserve your spot.  Please also call the Susan G. Komen North Jersey Affiliate Office at 908-277-9404 x30  to let them know you will need access to a wheelchair accessible bus.

What is the best way to get to the Race?
There are several different transportation options for you to choose from.  Please see the Race transportation page for more help. click here

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